Terms of service
TERMS OF SERVICE
Last updated: 1 September 2026
1. OVERVIEW
Welcome to WAZH.
WAZH is a brand operated by Chai & Shanti Ltd (“WAZH”, “we”, “us” or “our”).
These Terms of Service (“Terms”) govern your access to and use of the WAZH website, online store and related services, including purchases made from us.
By visiting our website, placing an order or otherwise using our services, you agree to be bound by these Terms together with our Privacy Policy, Refund Policy and Shipping Policy.
Please read these Terms carefully before using our website or purchasing our products. If you do not agree with these Terms, you should not use our website or services.
Our online store is hosted by Shopify, which provides the ecommerce platform that enables us to offer our products and services to you.
2. USE OF OUR WEBSITE
You may use the WAZH website only for lawful purposes.
You must not use our website in any way that could damage, disable, disrupt or interfere with its operation or security; attempt to gain unauthorised access to our systems; introduce viruses or other malicious material; use our website fraudulently; infringe our intellectual property or the rights of another person; or engage in unlawful, abusive or misleading activity.
You are responsible for ensuring that any information you provide to us, including your name, email address, telephone number, billing information and delivery address, is accurate and complete.
Where you create a customer account, you are responsible for maintaining the confidentiality and security of your account information and for activity carried out through your account.
We reserve the right to restrict, suspend or terminate access to our website where we reasonably believe these Terms have been breached or our website or services are being misused.
3. OUR PRODUCTS
We take reasonable care to ensure that product descriptions, photographs, prices, sizes, fragrance information and other details displayed on our website are accurate.
However, the appearance, colour, packaging or presentation of a product may vary slightly from images displayed online due to photography, screen settings, packaging updates, production variations or other reasonable factors.
Product packaging, labels or designs may also be updated from time to time without affecting the essential nature of the product.
Fragrance descriptions and comparisons are provided to help communicate the character and scent profile of our products. Fragrance perception is subjective and individual experiences may vary.
All products are subject to availability. We may introduce, modify, discontinue or limit the availability or quantity of products at any time.
We also reserve the right to correct errors or inaccuracies in product information.
4. PRODUCT USE
WAZH laundry-care products should be used in accordance with the directions, care information and warnings provided on the product packaging or by WAZH.
Customers are responsible for following appropriate garment-care instructions and testing products where necessary, particularly when using them on delicate, unusual or colour-sensitive fabrics.
Products should be stored appropriately and kept out of reach of children where instructed on the packaging.
WAZH will not be responsible for damage resulting from improper use, failure to follow product or garment-care instructions, or use of a product for a purpose for which it was not intended, to the extent permitted by applicable law.
Nothing in this section affects any rights you may have in relation to a defective or unsafe product.
5. ORDERS
When you submit an order, you are making an offer to purchase products from Chai & Shanti Ltd trading as WAZH.
An automated order acknowledgement or payment notification does not necessarily constitute acceptance of your order. An order is accepted when we confirm it or otherwise begin fulfilling it.
We reserve the right to refuse, limit or cancel an order where reasonably necessary, including where:
- a product is unavailable;
- incorrect pricing or product information has been displayed;
- payment cannot be authorised or verified;
- the delivery information supplied is incorrect or incomplete;
- we reasonably suspect fraud, unauthorised activity or misuse; or
- circumstances outside our reasonable control prevent us from fulfilling the order.
If we cancel an order after payment has successfully been received, we will arrange an appropriate refund for the cancelled product or order.
Please review your order carefully before submitting it.
If you notice an error after placing an order, contact us as soon as possible. We will try to assist, but we cannot guarantee that an order can be changed or cancelled once processing or fulfilment has begun.
6. PRICES & PAYMENT
Product prices are displayed in the currency shown on our website at the time of purchase.
Prices, promotions and discounts may change from time to time. A price change will not normally affect an order that we have already accepted, except where an obvious pricing, technical or administrative error has occurred.
Any applicable delivery charges or other charges will be communicated to you during the ordering process where appropriate.
Payment must be made using one of the payment methods made available through our checkout.
You agree to provide current, complete and accurate payment and purchase information and confirm that you are authorised to use the payment method provided.
Payments may be processed by independent payment providers. Those providers may have their own terms, security requirements and privacy practices.
We reserve the right to cancel or suspend an order where payment is unsuccessful, reversed, unauthorised or reasonably suspected to be fraudulent.
7. DELIVERY & COLLECTION
Available delivery or collection options and applicable charges will be communicated through our website, checkout or other authorised WAZH ordering channels.
Any delivery date or timeframe provided is an estimate unless expressly stated otherwise.
Although we will make reasonable efforts to fulfil orders promptly, delays may occasionally occur because of couriers, traffic, weather, stock availability, operational circumstances or other events outside our reasonable control.
Customers are responsible for providing a complete and accurate delivery address and appropriate contact information.
Where delivery cannot reasonably be completed because incorrect or incomplete information was supplied, the customer cannot be contacted where necessary, the recipient is unavailable, or access to the delivery location is not possible, an additional delivery charge may be required before another delivery attempt is arranged.
Where collection is offered, customers must follow the collection instructions provided by WAZH.
Further information is available in our Shipping Policy.
8. RETURNS, REFUNDS & CANCELLATIONS
Returns, refunds, exchanges and cancellations are handled in accordance with our Refund Policy and applicable consumer law.
If you believe that you have received an incorrect, damaged or defective product, please contact us promptly.
We may ask you to provide your order information and reasonable evidence, such as photographs of the affected product and packaging, to allow us to investigate the issue.
Products that have been opened, used or materially altered may not be eligible for a return or exchange merely because of a change of mind, particularly where hygiene, safety or product-integrity considerations apply, except where applicable law provides otherwise.
Nothing in these Terms or our Refund Policy excludes, restricts or overrides any consumer right that cannot lawfully be excluded.
9. PROMOTIONS, DISCOUNTS & BUNDLES
WAZH may occasionally offer discounts, promotional prices, bundles, gifts, competitions or other special offers.
Unless otherwise stated, promotional offers:
- are available for a limited period;
- are subject to availability;
- have no cash value;
- may be subject to minimum purchase requirements;
- may not be combined with other offers; and
- may be changed or withdrawn where reasonably necessary.
Specific promotions may have additional terms, which will be communicated with the relevant offer.
We reserve the right to refuse, cancel or reverse a promotional benefit where we reasonably believe a promotion or discount has been used fraudulently, incorrectly or contrary to its stated conditions.
10. INTELLECTUAL PROPERTY
The WAZH name, logo, brand identity, product names, packaging designs, photographs, graphics, videos, written content, slogans, website content and other original materials belong to Chai & Shanti Ltd, its affiliates or relevant licensors, as applicable.
You may access and use our website and its content for your personal and lawful use.
Unless permitted by law or expressly authorised by us in writing, you may not reproduce, copy, distribute, modify, republish, sell, commercially exploit or create derivative works from WAZH content or intellectual property.
Nothing in these Terms transfers ownership of WAZH intellectual property to you.
Third-party trademarks, brand names and other intellectual property remain the property of their respective owners.
11. REVIEWS, FEEDBACK & USER CONTENT
You may choose to submit reviews, photographs, comments, suggestions, feedback or other content to WAZH.
By submitting content, you confirm that you have the right to provide it and that it does not infringe another person's intellectual property, privacy or other rights and does not contain unlawful, fraudulent, defamatory, abusive or malicious material.
Where content is submitted for publication or promotional use, you grant WAZH a non-exclusive, royalty-free permission to reproduce, display and use that content for reasonable business, marketing and promotional purposes, subject to applicable law.
We may moderate, decline to publish or remove content that violates these Terms or is otherwise inappropriate for our platforms.
12. THIRD-PARTY SERVICES
Our website may use or provide access to services operated by third parties, including payment providers, delivery providers, applications and external websites.
We do not control independent third-party websites and are not responsible for their content, availability, security or practices.
Your use of a third-party service may be subject to that provider's own terms and privacy policy.
You should review the applicable terms before using third-party services where appropriate.
13. RELATIONSHIP WITH SHOPIFY
The WAZH online store is powered by Shopify, which enables us to provide our ecommerce services to you.
However, purchases made through the WAZH store are transactions directly between you and Chai & Shanti Ltd trading as WAZH.
Shopify is not the seller of WAZH products and is not responsible for the sale between you and WAZH, including claims, losses or damages arising from products purchased directly from WAZH, except to the extent that Shopify may separately have obligations to you under applicable law or its own services.
Certain information may be processed by Shopify in connection with providing the ecommerce platform and related services. Please refer to our Privacy Policy for further information.
14. PRIVACY & PERSONAL INFORMATION
We respect your privacy.
Personal information collected through the WAZH website or in connection with an order is handled in accordance with our Privacy Policy and applicable data-protection requirements.
Information may be shared with authorised service providers where reasonably necessary to operate our business, process payments, prevent fraud, fulfil and deliver orders, provide customer support or operate our online store.
Because our online store is hosted by Shopify, certain personal information may also be processed by Shopify in connection with providing its services.
Please review our Privacy Policy for further information about how personal information is collected, used, shared and protected.
15. ERRORS, INACCURACIES & WEBSITE AVAILABILITY
We take reasonable care to maintain accurate information on our website, but occasional typographical errors, inaccuracies or omissions may occur.
These may relate to product descriptions, photographs, pricing, promotions, availability, delivery information or other website content.
We reserve the right to correct errors, update information and, where reasonably necessary, cancel an affected order.
We do not guarantee that our website will always be available or completely free from technical errors, interruptions or other problems.
We may temporarily suspend or modify all or part of the website for maintenance, security, operational or other legitimate reasons.
16. LIMITATION OF LIABILITY
Nothing in these Terms excludes or limits liability where doing so would be unlawful or excludes any statutory consumer rights that cannot legally be excluded.
Subject to those rights and to the fullest extent permitted by applicable law, Chai & Shanti Ltd will not be responsible for losses that were not reasonably foreseeable when an order was made, losses caused by circumstances outside our reasonable control, or losses resulting from misuse of our products or website contrary to instructions or these Terms.
Where products are purchased for business purposes, we will not be responsible, to the extent permitted by law, for indirect or consequential commercial losses such as loss of profit, revenue or business opportunity arising from use of our website or products.
Nothing in these Terms limits liability for fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.
17. INDEMNITY
To the extent permitted by applicable law, you agree to be responsible for losses, claims or reasonable costs incurred by Chai & Shanti Ltd as a direct result of your unlawful use of our website, deliberate infringement of our intellectual property rights or material breach of these Terms.
This provision does not affect your statutory rights as a consumer and does not require you to compensate us for losses that were caused by WAZH or for which you are not legally responsible.
18. TERMINATION
We may restrict, suspend or terminate your access to some or all of our services where we reasonably believe you have materially breached these Terms, engaged in fraudulent or unlawful activity, threatened the security of our website or services, or infringed our rights or those of another person.
Termination will not affect rights or obligations that arose before termination.
19. SEVERABILITY
If any provision of these Terms is determined by a competent authority to be unlawful, invalid or unenforceable, that provision will be modified or removed only to the minimum extent necessary.
The remaining provisions will continue to apply.
20. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our business, website, products, services, policies or applicable legal requirements.
The latest version will be published on this page together with the applicable update date.
Where required by applicable law, we will provide appropriate notice of material changes.
Changes will not unfairly remove rights that have already arisen in relation to an order previously accepted by WAZH.
21. GOVERNING LAW & DISPUTES
These Terms and purchases made from WAZH are governed by the applicable laws of the Republic of Ghana, subject to any mandatory consumer protections or other legal rights that may apply.
If a concern or dispute arises, we encourage you to contact us first so that we have an opportunity to resolve the matter directly.
Nothing in these Terms prevents either party from exercising any right to seek a remedy from a court, regulator or other competent authority where permitted by applicable law.
22. ENTIRE AGREEMENT
These Terms, together with the policies and other terms expressly incorporated into them, constitute the agreement governing your use of our website and purchases from WAZH.
Our failure to exercise or enforce a right under these Terms does not constitute a waiver of that right.
23. CONTACT INFORMATION
Questions about these Terms, your order or WAZH products can be sent to us using the following contact details:
WAZH
A brand operated by Chai & Shanti Ltd
Address:
Plot No. 50
Nii Tetteh Amui Street
Near Tema High School
Tema, Ghana
Email: contact.wazh@gmail.com
Ghana: (+233) 241555717 / 593660025
United Kingdom: (+44) 7405860479
Social Media: @wazhofficial
Website: www.wazh.co.uk