Privacy policy

PRIVACY POLICY

Last updated: 1 September 2026

1. OVERVIEW

WAZH is a brand operated by Chai & Shanti Ltd (“WAZH”, “we”, “us” or “our”).

We respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, make a purchase, contact us or otherwise interact with WAZH.

Our online store is hosted by Shopify, which provides the ecommerce platform that enables us to offer our products and services to you.

2. INFORMATION WE COLLECT

Depending on how you interact with WAZH, we may collect information such as:

  • Your name
  • Email address
  • Telephone number
  • Billing and delivery address
  • Order and transaction information
  • Products you purchase or view
  • Communications you send to us
  • Device, browser and IP address information
  • Information about how you interact with our website
  • Marketing preferences

When you make a payment, payment information may be collected and processed by our payment providers. WAZH does not necessarily receive or store your complete payment card details.

3. HOW WE USE YOUR INFORMATION

We may use your personal information to:

  • Process and fulfil your orders
  • Arrange delivery of your purchases
  • Process payments and transactions
  • Communicate with you about your order
  • Provide customer service
  • Detect or prevent fraud and misuse
  • Maintain and improve our website and services
  • Understand how customers use our website
  • Comply with legal, regulatory and accounting obligations
  • Send marketing communications where you have consented or where otherwise permitted by applicable law

You may unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting us.

4. COOKIES AND WEBSITE TECHNOLOGIES

Our website may use cookies and similar technologies to operate the store, remember preferences, understand website usage, improve your experience and support analytics, security and marketing activities.

Some cookies are necessary for the website and checkout to function correctly, while others may depend on your preferences or consent where required by applicable law.

You can manage applicable cookie and privacy choices through the options made available on our website or through your browser settings.

5. SHOPIFY

Our store is powered by Shopify.

Shopify may collect and process personal information when you visit our store, use Shopify-powered features or complete a purchase.

Shopify processes certain information on our behalf and may also process information for its own purposes in accordance with its applicable privacy practices.

Because Shopify operates internationally, personal information may be processed in countries outside the country in which you live.

6. HOW WE SHARE INFORMATION

We may share personal information where reasonably necessary with service providers that help us operate WAZH, including providers involved in:

  • Ecommerce and website hosting
  • Payment processing
  • Order fulfilment and delivery
  • Customer support
  • Analytics
  • Marketing and advertising
  • Fraud prevention
  • IT and business operations

We may also disclose information where required by law, regulation, legal process or governmental request, or where reasonably necessary to protect our rights, customers or business.

We do not sell your personal information for money.

7. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining appropriate business and transaction records, resolving disputes and complying with legal, tax and regulatory requirements.

When information is no longer reasonably required, we may delete or anonymise it, subject to applicable law.

8. YOUR PRIVACY RIGHTS

Depending on where you live, applicable privacy laws may give you certain rights concerning your personal information.

These may include the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Object to or restrict certain processing
  • Withdraw consent where processing is based on consent
  • Opt out of certain marketing communications
  • Request information about how your personal information is used or disclosed

These rights may be subject to exceptions and limitations under applicable law.

To make a privacy request, contact us using the details below. We may need to verify your identity before completing certain requests.

9. CHILDREN'S PRIVACY

Our products and services are not intended to be purchased by children.

We do not knowingly collect personal information from children in circumstances prohibited by applicable law.

If you believe a child has provided personal information to us improperly, please contact us so that we can take appropriate action.

10. SECURITY

We take reasonable administrative, organisational and technical measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

11. INTERNATIONAL DATA TRANSFERS

Some of the companies and service providers involved in operating our website and processing transactions may operate in countries different from your own.

As a result, personal information may be transferred to, stored or processed outside your country of residence.

Where required, appropriate measures will be used to protect personal information in accordance with applicable data protection laws.

12. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, security or content of third-party websites. We encourage you to review their privacy policies before providing personal information to them.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes to our business, services, technology or legal and regulatory requirements.

When we make changes, we will update the “Last updated” date at the top of this policy.

14. CONTACT US

If you have questions about this Privacy Policy, how we handle your personal information or wish to exercise an applicable privacy right, please contact us:

WAZH
A brand operated by Chai & Shanti Ltd

Email: contact.wazh@gmail.com
Ghana: (+233) 241555717 | 593660025
United Kingdom: (+44) 7405860479
Social Media: @wazhofficial
Website: www.wazh.co.uk

Business Address:
Chai & Shanti Ltd
Plot No. 50
Nii Tetteh Amui Street
Near Tema High School
Tema, Ghana