Orders are usually processed and prepared within 3 days of confirmation. This includes preparing and carefully packing your order for delivery or collection.

Please allow approximately 3–5 days from order confirmation to receive your order or have it ready for collection. Timings may vary depending on your location and order requirements.

If you need an update on your order, please contact our Customer Support Team via WhatsApp or email at contact.wazh@gmail.com, quoting your order number where possible.

If you notice an error in your delivery details after placing your order, please contact our Customer Support Team as soon as possible via WhatsApp or email at contact.wazh@gmail.com, quoting your order number.

We’ll do our best to update your details before your order is dispatched. Once an order has been dispatched, we will not be able to change the delivery information, and any additional delivery costs resulting from incorrect details may need to be covered by the customer.

Please check your contact number and delivery information carefully when placing your order.

If your order arrives damaged, leaking, or you receive the wrong item, please contact our Customer Support Team as soon as possible via WhatsApp or email at contact.wazh@gmail.com, quoting your order number.

Please include clear photos of the affected item(s), the packaging, and the delivery label so we can review the issue quickly.

Once we’ve reviewed the details, we’ll work with you to resolve the issue appropriately. Please do not discard the product or packaging until our team has reviewed your request.

If you need to change or cancel your order, please contact our Customer Support Team via WhatsApp or email at contact.wazh@gmail.com within 24 hours of placing your order, quoting your order number.

Cancellation requests must be made within 24 hours of placing the order. After this period, cancellations will not be accepted, as your order may already be in preparation, packed, or scheduled for delivery or collection.

If you need to make a change to your order, please contact us as soon as possible. We’ll do our best to accommodate changes before processing begins, but changes cannot be guaranteed once your order is being prepared.

Once an order has been packed or dispatched, it cannot be cancelled or changed.

Due to the nature of our products, we do not accept returns or exchanges for change of mind or personal fragrance preference.

If your order arrives damaged, leaking, faulty or incorrect, please contact our Customer Support Team via WhatsApp or email at contact.wazh@gmail.com as soon as possible so we can review the issue and help resolve it.